b.poetic is committed to customer satisfaction, We understand that things don’t always work out. So, if you are not completely satisfied with your purchase you may return it, in its original condition, within 7 days of your purchase for a full refund issued in the same method of original payment. If it has been longer than 7 days you are welcome to still return your item(s) and will ONLY be given store credit.

Refunds are issued as store credit after 7 days. Refunds from shipping returns are not credited until returned merchandise has been received and inspected for eligibility. An email with updates and confirmation will be sent to the email used when placing the order.

If you would like to exchange your item for another size, or color you can do so with the credit received after your return has been processed. We unfortunately cannot guarantee the availability of any item.

In order to be eligible for a return all items must be:

  • Received with the 7 days from purchase date.
  • Unworn and Unwashed
  • Have original tags still attached
  • Have your receipt or card used in purchase for verification of purchase.

The following items are NOT eligible for return or exchange.

  • Swimsuits
  • Jewelry
  • Sale Items
  • Merchandise marked as FINAL SALE
  • Hats
  • Shipping Costs